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Shipping & returns

Shipping prices

FREE next day UK delivery on orders over £50.

FREE European delivery on orders over £100.

(EU countries only - Excludes islands. Calculate your postage costs at checkout for more info)

 

 

We use DPD Local as a courier - They are fantastic and offer some great services. We aim to get every parcel out on a next business day delivery. Your parcel will arrive hassle free, quickly and with regular updates. They make it very easy to make special arrangements, read their info below to see why DPD Local are probably the best courier in England. 

 

 

Predict & Follow My Parcel

 

It's always been more difficult to deliver to home addresses than business premises. That's why we've developed a unique interactive service that advises your customers when their packages will arrive with a one hour delivery window, along with the ability to track their delivery on a real-time map.

 

 

DPD Local's industry leading innovations give customers an unrivalled parcel delivery experience.

 

 

Predict

 

Thanks to Predict, customers receive a one hour delivery window, plus a host of rescheduling options both the night before and on the day of delivery.

 

 

Follow My Parcel

 

What's more, Follow My Parcel enables customers to watch the progress of their delivery on a real-time map, with a 15 minute time slot also provided. Tracking info will be emailed to you or you will receive a text from our courier depending on what contact info you include on your order.

 

 

With DPD Pickup, customers can choose, at the point of sale, to have their order delivered to the nearest DPD Pickup point. Or if they are not going to be at home for a delivery, an 'in-flight' option is now available through the text and email notifications, by which the delivery can be diverted to a local DPD Pickup point.

 

 

Customers can also manage any returns via their local DPD Pickup point. We continue to innovate, and with many online shoppers used to click-and-collect as a delivery option, DPD Pickup gives retailers another great option for their customers.

 

NEXT WORKING DAY DELIVERY only available if ordered before 1pm.

 

 

Returns

We have an itegrated returns process,  if you login to your account and find you item you want to return you can click return item and the follow the on screen instructions. But it is a good idea to call our customer service line on: 01249 714466 first to see if there is anything we can do to help or if you need further assistance. Or you can email us at website@tonyvalentine.com or use our chat program (you can find that in the bottom right corner of the site)We can accept a return for an item within 14 days (Returns are extended over the Christmas period - You can return any gifts that are not correct if you contact us before the New Year) provided it has not been used and is in the original packaging. Please note we would not be able to accept a return on an item that has been modified. If in the unlikely event you have received the wrong item we will reimburse your postage costs and will exchange for the correct item asap.

 

Order Errors

If this happens dont worry,  give us a call on 01249 714466 Monday-Friday 9am-6pm or email us at website@tonyvalentine.com and we will amend your order straight away. Or use our chat program to contact us (you can find that in the bottom right corner of the site)

 

Cancelling your order

Give us a call on 01249 714466 Monday-Friday 9am-6pm or email us at website@tonyvalentine.com and we will cancel your order straight away provided the item has not already been dispatched. Or use our chat program to contact us (you can find that in the bottom right corner of the site)

 

Returns Address:-


Returns Dept.
Tony Valentine Golf Centre,
Priory Business Park,
Bradford Road,
Corsham,
Wiltshire,
SN13 0RB

Please fill out the following details and we will call you back asap!